Easy Return Polices

Our 100% Satisfaction Guarantee If you are unsatisfied with your purchase for any reason you can return it for a refund within the appropriate time frame (30 Days). This applies to orders made and shipped within the US.

We offer easy returns through our online website, via creating an account at checkout.  Please be sure to create your account for ease of use. Please find detailed information below on how to proceed to make a Return Request.

Restocking charges may apply to orders returned that were shipped via free shipping. Restocking is subject to a 15% or $25.00, (whatever is less) restocking fee if returned.

Final sale items found on our SALE page are not returnable or exchangeable as they are offered at a discount for final sale only.

Due to the requirements of customs, returns from countries other than the US can not be made.

Return Policy

US Customers may return new, unworn, unwashed, and otherwise unaltered items with original tags still attached within 30 days of delivery for a refund of the purchase price. We reserve the right to deny returns that do not meet our return policy requirements, or situations that are reasonably determined to be fraudulent.
(International orders cannot be returned at this time.)

Refunds and replacements will not be processed until we have physically received the returned product.

In the event that you have received a defective or otherwise damaged product please notify our customer service team who will gladly assist you.

Shipping return costs will be refunded only if the return is a result of merchant error. ROUTE shipping insurance, if selected will not be refunded as it is a discretionary add-on service which is completed with the delivery of your shipment to your requested delivery address.

We do offer an extended holiday return period. Items purchased between November 15th through December 15th, will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.

Products returned must be received within 30 days of delivery (or by January 15th of following year for holiday returns) and we utilize delivery receipts as date of delivery.

Refunds will be issued based on original method of payment. Credits will be made to the originating form of payment only. Failure to submit a return request online will result in the item(s) being rejected resulting in a store credit only.  

Gift cards cannot be returned or redeemed for cash, and will be provided with a store credit.

We cannot accept any returns for purchases made at stores selling Inca Brands, Inc., merchandise, or any label owned by Inca Brands, Inc. The product must be returned to the store it was purchased from.

Pre-paid return shipping labels are provided at customer’s request. After submitting your Return Request, contact our customer service team and request a pre-paid return shipping label. The return shipping fee will be deducted from your refund to use this label (if you use your own return carrier, you are responsible for the return shipping costs).

Requesting a Return – Account Holder:

For the purposes of this Return and Refund Policy:

• Sign-in to your account using your email and password.
• Click “My Orders” Page
• Click “Return Items” link for the order you’d like to return items from
• Complete & Submit the New Return Request From
• Website refers to Qolcha, accessible from https://www.qolcha.com/
  
  

  You will receive an automated email confirmation of your Return Request. We will send you a detailed return message with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.

  Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction.

Exchanges

If you wish to exchange an item, we suggest you complete your return request, and place a new order for the item desired. Our website shows up to the minute stock items and this will ensure that you are able to select and receive the available item without delay.

Please feel free to mention that your item is an exchange in the comments section of either the Return Request, or the Order Comments section of your new order.